Returns & Exchanges
At Soapbox, we want you to love your skin and hair care routine, which is why we offer a 30-day satisfaction guarantee on all our products. If you are not completely happy with your purchase, we make the return or exchange process simple and hassle-free.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all caps are tightened to prevent leaks during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return box.
Drop Off and Refund
Hand your package to the designated carrier; once received at our warehouse, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing